Dublin Airport

Dublin Airport - Commitment to Quality

Throughout the years, Aer Rianta has set itself the objective of making Dublin Airport one of the best airports in the world. Aer Rianta's mission statement is defined as follows:

"To be a premier Irish International airport management group meeting needs and expectations of our customers, using our resources effectively, fully realising the capabilities and potential of our staff and optimising long term shareholder value"

Aer Rianta embarked on a customer service training and awareness programme for all its staff and developed a Quality Management System throughout it's organisation based on:

Aer Rianta continually monitor customer satisfaction and has developed service level agreements with its principal business partners.

Aer Rianta has a customer feedback process in place which provides for a timely response to and resolution of customer concerns. This complies with the government sponsored Code of Practice for the delivery of service to customers of commercial State companies.

Aer Rianta's core values are:

About Dublin Airport

Dublin Airport experienced yet another record passenger throughput figure in 1999, with over 12.8 million passengers using the airport. This figure represents a 10% increase and 1.2 million passengers more than 1998. The busiest month of the year was August when over 1.4 million passengers used the airport.

During the year, 27 airlines served 62 scheduled destinations as follows:

Of the additional 1.2 million passengers handled at Dublin Airport, the European market contributed 52% of the growth followed by the Ul market at 26%.

With 23% more passengers the Transatlantic market was Dublin Airport's fastest growing sector for the second year running. This growth is attributable to the longer operation of direct services this year between Dublin-Newark by Continental, a new Los Angeles service by Aer Lingus, a new service to JFK Airport in New York by Delta and increased frequencies by Aer Lingus on their existing Transatlantic routes.

The European market grew by 18% in 1999 with both scheduled and charter markets performing well. A significant increase in the number of those taking winter sun and ski holidays in the first quarter of the year contributed to the strong growth in the charter market. The scheduled market saw the welcome addition of a number of new routes including Prague, Budapest, Bucharest and Ljubljana.

The UK market saw Dublin Airport's smallest level of growth at 4%. A poor performance on UK Provincial routes was the cause. London traffic was affected by Ryanair reducing its frequencies to Luton to two a day. Aer Lingus' new service to London City Airport operated for the last two months of 1999 and is expected to boost passenger numbers flying to London in the future.

The Domestic market performed well returning 13% growth. There was strong growth across all routes. Aer Lingus withdrew from the Sligo route during mid December allowing Aer Arann to take over operations of this route. Aer Arann increased frequency on the route to two flights a day using the Shorts 360 aircraft.

Dublin Airport - Terminal Facilities

http://www.dublinairport.com